Q. 

When can I start using 10-10-100?

A. 

You can use 10-10-100 immediately on any Bell or Telus landline phone in Ontario, Quebec and British Columbia. There are no contracts to sign and you do not switch your long distance provider. Visit How To Dial. Also feel free to use the Check Availability feature at the bottom of the page. Simply type in your phone number to see if your can start saving with 10-10-100 today!

Q. 

I dialed 10-10-100 but I can't get through. What's happening?

A. 

You must use 10-10-100 from a landline with local service provided by Bell or Telus within Ontario, Quebec and British Columbia. Although you cannot use 10-10-100 with other local providers, you can still get 10-10-100’s low rates on your cell phone with CELL 100 or with the 100Anywhere calling card. If you are still having problems using the service, the connection may not have been made because you paused during dialing. To avoid this dial every number in sequence one after the other to the end. If you continue to have problems contact Customer Service.

Q. 

What time of the day are your lowest rates available?

A. 

10-10-100's amazing low per minute rates stay constant 24 hours 7 days a week. There are no limitations or restrictions to the savings 10-10-100 offers, so feel free to use it any time!

Q. 

Can I use 10-10-100 from landlines in the US?

A. 

10-10-100 is only available for calls made from landline phones based in Ontario, Quebec and British Columbia. However, you use 10-10-100 on your cell phone with CELL 100 or use the 100Anywhere calling card if you do not have a cell phone or access to a Bell or Telus landline in Ontario, Quebec or British Columbia.

Q. 

If I already have a long distance provider can I use 10-10-100 as well?

A. 

Yes you can use 10-10-100 as well as other long distance providers. You can even use Telehop's 10-10-620 and 10-10-100 from the same home phone.

Q. 

Why are some rates better than others?

A. 

The rate depends on the telecommunication companies and networks set up in the country you are dialing. Rates can vary from one country to the next even if two countries are neighbours.

Q. 

When can I expect to see my call on my bill?

A. 

Your charges will appear on your regular Bell or Telus phone bill, in a section “Other carrier messages, The Friend Network”. The calls you make with 10-10-100 will be printed on your regular phone bill between 1 month and 3 weeks after the call was originally made. When you receive this bill will depend on your local landline provider's billing cycle. You pay your phone bill as usual and all applicable taxes apply.

Q. 

What do I do if I have a question about my bill?

A. 

Please call Customer Service at 1-866-313-4100 or email the team by using the online form. A Customer Service Representative will email you back with an answer.